Lampes Online Policies

Price Gaurantee: If for any reason you see any of our products on any other Authorized Dealers Website for less we will match the price and beat it by 5%. Please email or call us with the website address of the competitor.  Secure Online Shopping: All Transactions are secure and 128-bit encrypted with industry-standard SSL (secure sockets layer) technology. Fast Shipping:  Delivery is via UPS Ground. We ship out off Florida, most packages are shipped within 2 to 4 business days. All items shipped within the US are insured. Shipping methods for the continental USA and Hawaii/Alaska: Shipping is FREE within the US with purchase of $75 or More. Most items ship within 24 HRS or less some items may take a little longer depending on availability. We will contact you if an item will take longer than 2 weeks to ship. If you require Express Shipping please note it in our comments section when completing your order and we will be happy to expedite it. We ship World Wide! Shoppers wishing to ship to Alaska or Hawaii must add additional shipping charges for USPS Mail.    Most orders are shipped UPS ground to your address with in US. You must include a complete address, not a Post Office Box for UPS delivery otherwise we will ship it USPS. Your order will not be shipped without a full address and phone number. LampesOnline.com is not responsible for late arrival caused by carrier or carrier being unable to reach the customer to set up a schedule for delivery. Be sure you give us a phone number you can be reached at during the day. Shipping Cost: USPS Ground $9.95 - Free within the US with purchase of $75 or More  USPS 3 Day Select $14.95 & UP (Priority Mail is not a guaranteed service) USPS Next Day Air Saver (End of Day) $29.95  & UP USPS Next Day Air $35.95 & UP Inernational Shipping Cost: AirMail Parcel Post 4-10 Day $22.00 & UP Global Express Mail 3-5 Day $29.75 & UP Global Express Documnet Service 2-3 Day $46  & UP Return Guidelines: All damaged items must be claimed within 48 hours of receipt with the carrier ( ie... UPS ) Item(s) approved for exchange must be returned within 30 days (1 month) of the order date. You must have either original receipt or a copy of receipt with the returned merchandise. The item(s) must be returned in the original carton(s) without being used or damaged in any way. We strive to make every customer 100% satisfied. You have 90 days for a complete refund and 90 days to exchange. If for any reason you are not satisfied with your purchace please return it following these instructions.  Please notify LampeOnline.com first of reason for return. Customer must handle return shipping cost unless an error was do on our part. Customer must safely pack and return merchandise in undamaged and unused condition within 90 days of purchase. We can not reimburse return freight charges.   Phone Orders: Order may be placed over the phone during 10:00 AM - 7:00 PM EST by call 1866.618.7932. In order to expidit your order please have the item name & number ready as well as credit card and shipping information. All credit card orders must have the exact billing address information that matches the card holders name. Refused Orders: Any package that is refused will be charged a shipping fee & 15 % Re-Stocking Fee if shipping was FREE.